Privacy Policy for Solace By Sierra
Effective Date: 1.2.2026
At Solace By Sierra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and otherwise handle your personal information in accordance with Australian privacy law. Depending on the nature of your work and turnover, different parts of the Privacy Act 1988 may apply, but we follow transparent and respectful practices regardless of legal thresholds.
“Personal information” means information or an opinion that identifies an individual. The kinds of personal information we may collect include:
Contact and identification details (e.g. name, address, phone number, email)
Booking and session details (dates, locations, preferences)
Payment information (e.g. credit card or bank details for booking and invoicing)
Photographic images and creative materials you provide or that we create of you
Other information you voluntarily provide (e.g. preferences, social handles, creative briefs)
We collect this information to deliver photography services, manage bookings, communicate with you, and personalise your experience.
We usually collect your personal information:
Directly from you when you book, correspond, complete forms, communicate with us, or attend a shoot
Through our website or online booking forms
in person at a studio, event, or location session
From third parties if you have consented to that collection
We will not generally collect personal information from other sources unless it is impracticable to do so directly.
We collect and use personal information for purposes including:
Delivering and managing photography services and products
Processing bookings, payments, and invoices
Responding to enquiries, requests, and complaints
Internal administration and business management
Marketing and communications (only with your consent)
Creating personalised experiences for you
We will only use your personal information for purposes you would reasonably expect or where you have given consent.
With your consent, we may use your information to send you news, promotional materials, offers, or marketing communications. You can opt out at any time by contacting us directly or by using the unsubscribe function in any marketing email.
Your personal information may be disclosed to:
Service providers who assist in delivering our services (e.g. payment processors, administrative support)
Contractors or third parties engaged to perform services on our behalf
Legal or professional advisors, if required
Parties involved in any business sale or restructuring (if applicable)
We do not sell your personal information to unrelated third parties.
We take reasonable steps to protect your personal information from misuse, unauthorised access, loss, or disclosure. This includes secure storage of both electronic and physical records. Personal data no longer required will be securely destroyed or de-identified, except when retention is legally required.
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or outdated. To do so, please contact us in writing with sufficient detail to locate your information.
We may require proof of identity before providing access or making corrections.
If you have concerns about how we’ve handled your personal information, please contact us so we can address it promptly and confidentially. If you remain dissatisfied after our response, you may contact the Office of the Australian Information Commissioner (OAIC).
We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on our website.
If you have questions, want to opt out of marketing, request access, or make a privacy complaint, contact:
Solace By Sierra
ABN: 38 202 413 973
Email: info@solacebysierra.com